• PartiPug Box
  • Billing
  • Shipping
  • Returns/Exchanges
  • Be In Our Box
  • Pug Rescue Partner

What is in each PartiPug Box?

Your PartiPug box will contain 6-8 unique pug themed gifts. The theme of each box will be centered around the Holiday and Season of the shipment. Each box features work from local artists, unique novelty stores and of course PartiPug!

What is the theme of each box?

We will always have the following themes during the year: Pug-O-Ween/Fall, Holiday/Winter, Valenpugs Day. The remaining three boxes will be specialty themes, in the past we have done: Fiesta, Harry Pugger, It’s A Pug Party.

I want to be a Parti Pug Promoter!

We love people who are passionate about pugs! If you are interested in partnering with us please email christina@partipug.com and include your name, follower count, any channel information/usernames, and a little bit about yourself. We can’t wait to hear from you!

I still have questions where can I go for help?

How does the annual subscription work?

When you sign up for our annual subscription you will recieve six PartiPug boxes every other month. You will be billed for your first box on the date you sign up and then on a set date every other month. 

Am I able to cancel my subscription?

Yes, after your annual subscription is over and you do not wish to renew you will be able to cancel. Subscriptions will automatically renew after one year. If for some reason you are unsatisfied with your boxes, please contact me at christina@partipug.com 

Is it possible to skip a box if I don't like the theme.

You will be able to skip one box theme in your annual subscription. If you want to skip your box, please update your account before the 1st of your billing month (Jan, Mar, May, Jul, Sept, Nov) 

Am I able to gift a subscription to someone?

Yes! We love when people share PartiPug with other Pug People. If you would like to include a special note in your box please fill out the gift note form during checkout. 

How do I update my credit card or address?

Move or get a new credit card? You are able to update any contact and billing information in your account by logging in and going to account settings. This is also where you will go to skip a box during your subscription. 

When will I get my box?

Our boxes will be shipped on or around the 1st of each month. Shipping normally takes up to 5 business days. For international shipping please allow up to 10 business days depending on customs. 

My PartiPug box did not arrive or is lost.

We provide tracking and insurance for every box. If you see your box was delivered but maybe not to you or has not arrived yet please contact us at christina@partipug.com

How much is shipping for a box?

Shipping for all US orders is $8 

Shipping for Canada and Mexico is $15

Shipping for all other international orders is $22

How much is shipping for all other items?

Shipping for all other items will be dependent on weight. 

My PartiPug box/items arrived damaged.

Unfortunately we do not replace any damaged boxes as they are considered a shipping box. However if any items are damaged please reach out and we will do our best to replace them. Contact us at christina@partipug.com

My box was missing an item or included the wrong size. 

If your box is missing an item please reach out and we will replace it. If you received the wrong size and would like to exchange your item, we will do our best to get you the right size (this is will be dependent on our current inventory.) Contact us at christina@partipug.com

What should I do if my box is delivered but is not at my home?

The best thing to do is contact your local post office first. Sometimes mistakes happen. If you are having trouble with this or they are not able to locate your box please contact me at christina@partipug.com

How do you select who is in your box?

We are constantly searching for new creative artists and makers to be in our box. Often I select people who display and celebrate pugs in their work. We find people on Etsy, Instagram, Facebook, and trade shows. If you or someone you know would be interested in being in our box please contact us at christina@partipug.com

How can I be in your box?

If you are interested in being a part of our box please email us at christina@partipug.com and include a link photos and description of the items you think would work for our box. We look forward to hearing from you! 

What rescues do you partner with?

We partner with any US based pug rescue. Your rescue must be a registered non profit and providing for more than 50 pugs a year. As a partner you will receive 10% of all PartiPug boxes and online sales during a specific month. For more information and requirements on becoming a partner please contact us at christina@partipug.com 

I want our rescue to be a PartiPug partner.

We would love to have you as a partner for one of our boxes. Please contact us at christina@partipug.com to receive our PartiPug Rescue Partner form. As a partner you will receive 10% of every box sold. Can't wait to hear from you! 

I want to have PartiPug at our rescue event.

We want to be at your event! If you have a big fundraiser or pug event you think we should be at contact us at christina@partipug.com 10% of our sales made at your event will go back to your rescue. 

I would like to have a specialty box made for a rescue event.

We would love to create a specialty box to sell at your pug event. All requests must be made at least six months in advance. Please contact us at christina@partipug.com to receive our specialty box request form. 

Do you donate boxes for rescue events and fundraisers. 

Yes, we love to donate anything we can to Pug Rescue fundraisers. Please contact us at least two months prior to your event and we will send a box your way! christina@partipug.com